Passion and Purpose: Life as a Tour Guide in the Land of the Thunder Dragon

This interview is part of our Passion and Purpose stories that we're kickstarting on Daily Bhutan.

Passion and Purpose is a series where we shine a spotlight on the extraordinary individuals shaping Bhutan’s industries and communities across the different industries. Each feature explores the unique journeys, challenges, and achievements of Bhutanese professionals across diverse fields—tourism, arts, entrepreneurship, and more. Through heartfelt stories, we uncover what fuels their dedication and how they contribute to preserving Bhutan’s heritage, sustainability, and Gross National Happiness ethos.

1. Can you share a bit about your background and what inspired you to become a tour guide in Bhutan?
   

   I am Ugyen Tenzin, originally from Trashiyangtse in eastern Bhutan. I moved to the capital, Thimphu, in 1998 and hold a degree in Political Science from Sikkim Manipal University. My journey into becoming a tour guide was fuelled by my love for nature, photography, and exploring Bhutan’s incredible flora and fauna. I’ve always been drawn to the beauty and tranquillity of Bhutan’s landscapes and traditions, and I wanted to share that with the world. My passion for storytelling and connecting with people became the perfect foundation for this role. I'm now a full-time guide with Druk Asia.
   

2. How long have you been a tour guide?

   I began my career in 2005 as an assistant tour guide, working alongside experienced guides on cultural and trekking tours. By 2010, I transitioned into a full-time tour guide, and I’ve been passionately guiding travellers ever since. It’s been a journey of over 15 years, and each day brings a new opportunity to share Bhutan’s magic with the world.
   
   

3. What kind of training or certification did you need to become a tour guide in Bhutan?
   

   Becoming a certified tour guide in Bhutan requires extensive training. I underwent a rigorous certification programme that covered every aspect of Bhutan – from our history, culture, and traditions to the unique details of our sacred sites and natural wonders. In addition to formal training, I learned invaluable guiding tips from experienced mentors while working as an assistant guide. This blend of structured learning and hands-on experience has helped me create authentic and enriching experiences for my guests.
   

4. How do you ensure your guests gain a deep understanding of Bhutanese culture, traditions, and history?

   I believe in immersing my guests in Bhutanese life. I take them beyond the surface by sharing detailed stories of our paintings, tapestries, and sacred monuments. Visiting local homes, engaging with the locals, and explaining the Buddhist way of life as a philosophy, rather than just a religion, helps my guests gain a profound understanding of Bhutan’s culture. My goal is to connect their hearts to the traditions and philosophies that make Bhutan unique.
   
   

5. What is your personal favourite place to visit in Bhutan, and why?

   My heart will always belong to Trashiyangtse, my hometown. It holds all the cherished memories of my childhood – the simplicity, the warmth of the people, and the serene beauty of the area. For me, it’s a place where time seems to stand still, and I love sharing its charm with my guests.
   
   

6. What are some of the most challenging aspects of being a tour guide in Bhutan, and how do you handle them?

   One of the biggest challenges is overcoming language barriers and understanding the diverse cultural backgrounds of my guests. Each traveller comes with unique expectations, and many anticipate everything to be perfect. I handle these challenges with patience and empathy, ensuring open communication and adaptability to create a seamless and memorable experience.
   

7. Bhutan is known for its commitment to sustainability. How does your role as a tour guide align with these principles?

   As a tour guide, I see myself as a bridge between Bhutan’s sustainable ethos and my guests. I share the values of Gross National Happiness (GNH), which emphasises balance, mindfulness, and contentment. I showcase how we preserve our heritage, traditions, and pristine landscapes, and I encourage my guests to incorporate these lessons into their lives. It’s about inspiring them to appreciate simplicity and harmony, both in Bhutan and beyond.
   

8. Can you share a particularly memorable or meaningful experience you’ve had with a guest?

   One of my most cherished memories was organising a traditional Bhutanese wedding ceremony for a guest couple. They were deeply moved by the experience and shared their own wedding traditions with me. A year later, they invited me to their home country to visit. 
   

9. What do you think visitors often misunderstand or overlook about Bhutan?

   Many travellers come to Bhutan expecting a highly developed, perfectly organised destination. However, Bhutan is still evolving, and its charm lies in its simplicity and authenticity. Some guests may struggle with altitude sickness or cultural differences, but I always prepare them with practical advice, short hikes for acclimatisation, and clear guidance on our customs. Bhutan isn’t about perfection – it’s about embracing its raw beauty and humble way of life.
   

10. Have you noticed any significant changes in tourism in Bhutan in recent years? How has this impacted your work?

    Tourism in Bhutan has undergone major changes, especially with the rise in the Sustainable Development Fee (SDF). This has made travel to Bhutan more expensive, which has affected the number of visitors. Before the COVID-19 pandemic, we used to work almost 3 to 4 weeks a month, but now I guide only about two weeks a month. Despite the challenges, I remain hopeful that those who value Bhutan’s uniqueness will continue to visit and experience the country’s unmatched beauty.
    
    

11. What advice would you give to first-time visitors to ensure they have the best possible experience in Bhutan?

    Come to Bhutan with an open heart and mind. Be ready to immerse yourself in a land of lush forests, serene mountains, and rich traditions. You'll experience a loving, humble and beautiful culture. Don’t just visit Bhutan as a tourist – come as a guest. 

---

---